Category Archives: Facilitation

On not knowing and not blogging

2015-02-22 09.48.57I’m enjoying Not Knowing, an interesting book by Steven D’Souza and Diana Renner. It’s got some great quotes and sound bites – I really like the one pictured, about the shadow created by knowledge. They do a good job of naming all the difficult emotions that come with not knowing, and especially with feeling that we ought to know, or need to fake knowledge to maintain our status.

Yet some of the most interesting things happen at the boundaries of our knowledge.. the region they call Finisterre, where the land gives way to the ocean.

I made a promise to myself not to do much “blogging about blogging” but I’ll make an exception today. I notice I’ve fallen almost completely silent on this blog for the last few weeks. It wasn’t a policy decision, but I think I’ve been through a period of not feeling I want to put too much in words. The internet is awash with words and information, I get a bit weary of it and I’m not sure I want to keep adding to the excess.

There’s more aliveness in the space at the edge of the known. When I slip into a “teacher trance” this easily diminishes the energy of groups. Now there’s money to be made in the repacking and retailing of the known, in playing the expert. Divesting yourself of that mantle is to risk being naked. With all the associated risks and excitements, I guess.

Horcruxes

In the Harry Potter series, Voldemort attempts to attain immortality by creating horcruxes. He splits off a fragment of his soul and stores it in an object or person. The idea is that he can be reconstituted from a horcrux in the event of his death.

In the real world, I think we’re often tempted to create horcruxes of our own. We take our ideas, desires and qualities, and invest them in things. Houses, cars, relationships, ideas.  We don’t notice that by investing in them, we sort of split off a part of ourselves and give it to an object.

I think one of the biggest horcruxes I ever made was a Mercedes Roadster. This was at a time when I was earning big bucks in advertising and I was especially prone to believing in marketing mythology. I imagined if I bought this hot car, I’d be driving to the French riviera every weekend. When I bought the car, what actually happened was I slept very badly for three months, worrying if someone was going to jealousy-scratch it outside my flat.

We can make horcruxes out of anything. Facilitators easily make them out of their favoured processes. We need to watch out for what we lose when we do this.

Idea Zoos vs Idea Habitats

Thinking some more about my previous post, and this common metaphor of “capturing” ideas and knowledge.

It makes me think of how wild animals are captured and put in zoos. The desire to provide the public with an amusing spectacle sits uneasily with claims about protection and preservation. Same with capturing ideas in brainstorms… are we really trying to protect and support these ideas, or are we really trying to keep other people reassured and entertained?

Maintaining the natural habitat for species is more challenging and doesn’t provide as much short term gratification. Similarly, supporting the kind of working relationships in which ideas naturally flourish is much more challenging to hierarchical organisations than creating brainstorms and innovation incubators and hubs. The urge to have something organised, and centralised may distract us from what really allows ideas to flourish.

Capture

What if we focus on the ideas that are so sticky, they don’t need a post-it note?

How often do we leave meetings where the walls are festooned with post-its? But do we really believe they are the sign of real productivity?

If we let go of this urgent need to “capture” knowledge, would we perhaps notice some more interesting things that are going on?

Messiness or order?

I found this after seeing a similar clip on Facebook. I find it mesmerising.

There are times when I see only a mess, and then you see order. The transitions can be breathtaking. When I watch it again, I seem to see more patterns and less mess. Feels like a metaphor for a lot of the best kinds of meetings. At the time they are often frustrating just before they become interesting. And with hindsight bias, we see less mess any more order.

Maybe it’s all order, all the way down?

Thanks to Anne McCrossan for helping me find a clip outside Facebook.

News as sugar…

Alejandra Quintero suggests that the news is bad for us, quoting Ralf Dobelli:

“The fortunate among us have recognized the hazards of living with an overabundance of food and have started to shift our diets. But most of us do not yet understand that news is to the mind what sugar is to the body.”

I tend to agree. I was then really struck by this graphic…

network3

..and her suggestion that too much news leaves us informed but not knowledgeable. Knowledge is relational, and a lot of news coverage feels atomising.

It also reminded me of this little diagram:

This originated at the Rand Corporation. They are thinking of energy grids, but it carries over to other networks. I apply it to meetings, where people often stick to A or B and avoid C, but C can often be the most engaging because it’s more human and more relational – though easily dismissed as mere gossip by those who prefer a more hierarchical form.

Are we learning, or just grinding?

This article on how the brain learns rounds up evidence suggesting conventional ideas of study aren’t really that conducive to learning. School primed my generation with all sorts of questionable ideas about how to learn, favouring the linear, the laborious and the highly structured. It reminds me of grinding from the days when I was addicted to World of Warcraft: laborious, repetitive and motivated by extrinsic rewards with little in the way of discovery.

I think organisations default to running their meetings in the same way, with too much faith in fixed agendas, the delivery of information and a general desire for compliance rather than being open to surprise. Longer breaks, variety, changes of pace, going for walks… these ideas are resisted as if they are indulgent or inefficient; I suggest they are quite reasonable efforts to support genuine learning.

Some meetings may quite rightly be about co-ordination and compliance, but often what’s needed is a spirit of enquiry and discovery. For that, we need to shed our school day habits.

SCARF

Geoff Brown looks at a model for getting people engaged (or not) in meetings or movements. It’s called SCARF, standing for…

Status – a lot of trouble is caused when people feel the need to defend their status.

Certainty – people like to have some!

Autonomy – people like to feel they have choices

Relatedness – balancing autonomy, people like to feel connected to others

Fairness – trouble brews if people sense this ain’t happening.

Geoff thinks of a few interpretations. I’d say status has a pretty big impact on meetings. Set ups that confer high status on some particpants (chairs, panels, keynotes…) set up for some fairly dysfunctional exchanges, either of pseudo-compliance or aggressive acting out.

Relatedness is worth thinking about too. You can support it in all sorts of ways. One of the best ideas I had on a two day workshop was to suggest a self-cooked barbeque on the middle evening. I had to fend off hotel staff to stop them helping… by cooking the meal together, people got related better. They tended to break their organisational status too… there’s something primal about the act of cooking and eating together than can be powerful. It can help create relatedness even when people have huge disagreements elsewhere.

I wonder if I’d go for the word “agency” over autonomy…. the latter sometimes suggests a kind of isolation, whereas agency is more about feeling connected to action. Again, cooking a meal together gives everyone a bit of agency…