This is the second of my series of short videos about difficult conversations. (Part one here)
In this one I talk about the importance of respecting that the difficult conversations are difficult. Often advice or simple rules fail to acknowledge this: offering apparently simple solutions actually increases the stress. Instead, I take the view that stuck places are interesting. As well as frustration, there’s great creative potential in situations where we feel stuck: if we can approach them with some playfulness and open-mindedness, some really interesting discoveries could be made.
I also touch on how tricky conversations are largely about physical performance, and perhaps we should not treat them as mainly an intellectual exercise.
More to follow…