A new twist on transparency

Adam Curry is in mortal combat with his would-be broadband provider. After being in telephone-tennis with them for weeks now he proposes a new tactic. Record the conversations and podcast them.

What a great idea.

2 thoughts on “A new twist on transparency

  1. Will Pate

    I worked in tech support for years for dialup and broadband ISPs all over North America and Europe, and later for webhosting companies from the same areas.

    If bloggers start doing this, it’s going to cause complete chaos inside the companies that provide technical support. Many will have to change their whole approach from # of calls times average call time to something completely different.

    Reply

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