Jack/Zen makes a good point:

In many of the organizations I work in the overperforming criticize the underperforming and ultimately call for what’s considered the ultimate cure: “holding people accountable.” Just saying the words in a pathetically stern tone warms the hearts of vindicators. What’s curious is how the question is never, “How can we get better at helping these people succeed?”

1 thought on “Accountability…

  1. Jon Husband

    Thanks for pointing to this, Johnnie.

    IMO, “accountability” is a much less well understood aspect of organizational life than most realize, has become by and large another element of “command-and-control” and can kill much in the way of responsiveness and innovation.

    I’d expand the last question maybe, to “How can all of us get better at helping all of us be more effective ?”


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