Neat little factoid from the ever-excellent newsletter of ecustomerserviceworld.
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The value of not always saying something helpful
Neat little factoid from the ever-excellent newsletter of ecustomerserviceworld.
The value of not always saying something helpful
Writing stuff down can easily remove us from practical reality and suppress our intuition
An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.
BA stewardess Claire breaks the corporate ice and creates real engagment. Hats off to BA is their culture supports this sort of thing.
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to
Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!
John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human
I am blogging from my friend Thomas’s office in Essex. All around are those inspirational posters… eg “PERSISTENCE Now that we’ve exhausted all possibilities… let’s
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
I’m giving serious thought to attending The Art of Hosting in Boulder on 18-20 November. It’s a long way to go but Chris Corrigan made it sound very attractive in
This Mitchell and Webb clip made me laugh and hits the nail on the head. Hat tip: Will Humphrey
One of the funniest things I’ve read in a while: Hamlet – Facebook News Feed EditionHoratio thinks he saw a ghost. Hamlet thinks it’s annoying when your uncle marries your
John Porcaro comments on the deadening effect of overpreparation. An otherwise engaging offsite goes off the boil: One of the folks on our team came completely prepared with a three
I help teams work together better. My work ranges from leadership development to team building and event facilitation
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