Difficult conversations, part 2

This is the second of my series of short videos about difficult conversations. (Part one here)

In this one I talk about the importance of respecting that the difficult conversations are difficult. Often advice or simple rules fail to acknowledge this: offering apparently simple solutions actually increases the stress. Instead, I take the view that stuck places are interesting. As well as frustration, there’s great creative potential in situations where we feel stuck: if we can approach them with some playfulness and open-mindedness, some really interesting discoveries could be made.

I also touch on how tricky conversations are largely about physical performance, and perhaps we should not treat them as mainly an intellectual exercise.

More to follow…

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