The biggest problem with business these days especially big business and with Government is that it has been captured by the managerial class and they KNOW this stuff already. But like every ruling class in history, they cannot afford to admit the problem because that involves their own career and livelihood being cancelled
He then reflects on how this affects our handling of the really big problems facing the world:
..for most people, especially decision-makers, the problem itself is invisible, it is outside the scale of their competence and all their training comes down to, “if it can’t be measured, it can’t be managed” because management can do only those things that are susceptible of management. Because they have captured the organisation, only management can occur.