Passion in the workplace

On a brighter note here’s a great link I found in Curt Rosengren’s blog. Curt writes:

File this one under companies who get it! In the dismal economy of 2002 independent bookstore Rainy Day Books‘ sales rose 6 percent, four times the industry average. Their secret?

“Our philosophy is that our staff comes first, then the customer,” says [co-owner Vivien] Jennings. “We feel that when you take good care of your people, they will take good care of the customers.” [Read the article here.]

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