Sukumar at PSFK reports
Merill Lynch have asked their Financial Advisors (FAs) to organize themselves into teams of 2-4 FAs to manage the client relationship. Interestingly these teams are formed by the FAs themselves and not by management mandate. Approximately 50% of their 14,500 FAs are already in such teams.
finding a more human way of connecting in the networks we belong to
Embracing uncertainty and avoiding simplistic solutions
What’s going on when we use language?
There’s more potential in each moment than we realise
there’s more to meeting fear than our thoughts
getting out of the rut in familiar relationships
learning from experience, not theory
noticing the effect our stories have on us as tellers
Being careful where we invest our imagination
why being patient with confusion might be a better way to teach
Jennifer Rice has just added an interesting post on Talking with Customers. Essentially saying ethnography (ie watching what people do) is great AND talking to folks is also pretty good
A great story is highlighted in Worthwhile, a magazine that really lives up to its name. The tragic cocktail of abusive management, anesthetizing drudgery and a noxious office trashcan has
Chris Rodgers writes: Life in organisations is unavoidably messier and more uncertain than the formal strategies structures systems and processes imply. And yet most discussions of organisational management and leadership
Jeff Risley seems to like me more than Skype. I prefer things that way round. UPDATE: Rick Cecil enjoyed the seminar too. “There’s a couple more of his seminars coming
I help teams work together better. My work ranges from leadership development to team building and event facilitation
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