…the industrial mindset and perhaps human nature to some degree encourages us to sort problems into the bins we have learned to be comfortable with. To the client, their problem is unique. To the consultant it looks a lot like the last fifteen they’ve dealt with. This is why a client turns to consultants in the first place, but there’s an important shift in attitude that separates the best consultants from the rest. It’s a shift from shoving a problem into a particular standardized box to drawing on a deeper experience base to focus on the unique aspects of the problem at hand.
It’s human to want solutions in neat boxes, but neatness often drives out humanity. The Japanese make haikus in praise of the “messiness” of the cherry blossom. The rest of the article and surrounding cluster of comments is worth a read.