Yes Car Discredit

Once in while I realise how lucky we are to have the BBC.

Last night was one of those moments. A remarkable piece of investigative reporting on Yes Car Credit. It exposed loathsome sales practices, shoddy car maintenance unabashed racism and general all round nastiness at the company’s Croydon branch. A shocking contrast to the bright and cheery image the company cultivates in its advertising. Here’s an article with details: Car and finance providers target poor

The BBC filmed at Croydon after receiving a spate of complaints from Yes Car customers – over 1 000 to date – who say they have been lied to, sold expensive insurance and finance packages as well as cars that are over-priced and not up to scratch.

The behaviour of the staff that were filmed veered from the highly offensive to the highly questionable.

Sales staff were shown lying to customers in order to sell car finance and insurance as well as cars.

The most obvious trick was to do a pretend phone credit check, just to get the customer to come in for another appointment.

On one occasion a customer was threatened with credit blacklisting if she did not come in as planned.

Poor targets

On average, Yes added

12 thoughts on “Yes Car Discredit

  1. fouro

    Johnnie, do you have Payday loan shops over there?

    Consumer Credit is a godawful wilderness over here since bank deregulation: Ridiculous rate bumps, sometines into the mid 30s-40% from single digits for a single missed payment. The impetus is new algorithms comapnies like Capital One says allow them to identify risk quality more effectively.

    TRANSLATION: Once again, business thinks it can ignore the laws of financial physics and they push the envelope of risk management into the basement. It sounded good and helped their stock, but loss rates and bad bets are leading to not a golden parachute but a golden trampoline: They get a do over at the expense of befuddled consumers who get even less of a second chance. Yeah, kinda like our 80s S&L dereg and ensuing bailout.

    Dunno I’ve you’ve heard of it, but there’s a Bankruptcy bill sailing through congress here that has absolutely no consumer benefit at all–in fact, it’s been writen virtually entirely by he financiual services industry to eliminate any exclusions for hardship, medical calamity and what not. It even removes forebearance for soldiers overseas on hazardous duty. (Hello Iraq! We support the troops!)

    Hey, I’m a capitalist tool Creative Director, but this bunch is gonna turn me into a fookin anarchist.

    Reply
  2. Johnnie Moore

    Mark: Sounds like in the US, as here, there is a desperate need for innovation to bring some decency to this business. I don’t know if Zopa, who I interviewed the other day, are the answer but they at least point towards a far more human way to deal with the business of lending and borrowing.

    Reply
  3. Dianne Stanley

    Good Afteroon.

    With the recent disapearance of yescarcreditsuck, to let everyone know that we are up and running at https://saynotoyescarcredit.moonfruit.com

    All the same features plus more.

    —–

    Yes car credit & Go Debt are nothing short of a bunch of bully boys looking for a quick pound out of normal working people, who like ourselves came into financial strife after l was diagnosed with ME. We informed Yes and arranged for the vehicle to be collect not repo’d,as ME is not a reconised illness in their books?? agreed that this was the end of it.Then the bully boys rang and sent threatening letters about taking us to court for over

    Reply
  4. bharti parmar

    we bought a car from yes car credit last march i lost my job in november,and went back on monthly payments we were paying them what we could afford,they re-po`d the car a month ago and sold it now they have sent us a statutory demand to pay them £7,123.40 or they will present a petition for bankruptcy we dont know what to do i mean is this for real we feel like its a nightmare could anyone out there please help we dont want to loose our house we have a kid to support and have no money

    Reply
  5. Marie Tyson

    With regard to bharti parmars’ email I am in pretty much the same situation and I would like to know if he has had any good advise given to him. Please let me know what I should do next. Godebt have refused all offers of instalments and still want to file for bankruptcy. I have even offered for a charge to be put on the house which means they get £6,000 as soon as I sell my house, but they haven’t got back to me yet with an answer.

    Please help with advise or information if you have been in the same situation, I am worried sick about it all!

    Reply
  6. Bakedalasker

    The web site http://www.saynotoyes.moonfruit.com is the prime site for disgruntled Yes Car Credit customers. Yes Car have tried to close the site down unsuccessfully but it continues to go day by day.

    The site now is collectiong testimonies from customers who are not happy with the service they are getting from them. These testimonies will be presented to the government of which the site has been in contact with.

    If you would like to tell us your story please e-mail me at Bakedalasker2006@yahoo.com. All information will be treated in the strictest of confidence

    Thank you

    Reply
  7. jennie

    I WAS CONNED AND MISLEAD AN FORCED IN TO TAKING OUT PAYMENT PROTECTION AN GAP INSURECNCE!

    I HAVE WROTE TO THE CHARLIE MC DONALD IN THE YCC HEAD OFFICE SEVERAL TIMES AN HAVE NO REPLY!

    THEY ARE AN ABSOLUTE JOKE.

    I HAVE NEARLY PAID FOR MY CAR A YEAR AN I NO LONGER WANT IT.

    I REALLY NEED ADVICE AS I REALLY REALLY FELL TO STOP ALL DIRECT DEBITS AN LET THEN TAKE THE CAR AS I HAVE JUST HAD A NUFF!

    IM ONLY 19 SO THIS WILL RUIN EVERYTHING FOR MY CREDIT HISTORY IN THE FUTURE, BUT I NO LONGER WANT ANYTHING TO DO WITH THEM. I HAVE TOTALLY GIVE UP!

    PLEASE ADV ON WHAT IS THE WORST THAT CAN HAPPEN??? I HAVE HAD SO MANY PROBLEMS IT IS UBELIVEABLE

    PLEASE PLEASE ADVISE??

    THANKS

    JEN

    Reply
  8. sharon westmore

    ITV1 Investigate GoDebt – Edwards Geldard – Yes Car Credit

    Two unhappy customers of Yes Car Credit will appear on television in Wales this week.

    A computer expert from Newport and a nurse from St Athan each contacted Wales’ leading consumer-affairs programme after having problems with Yes Car Credit and Go Debt.

    The programme looks into the practice of issuing statutory demands in bankruptcy as a mean of debt recovery and asks a financial expert if this is an acceptible practice.

    The programme makers are also hoping for answers to questions they put in writing to Go Debt boss William Rhodes.

    Both participants in the programme are determined to take on the might of Go Debt and its owner, Geldard’s Law Firm.

    The Ferret, 7.30pm, Thursday 17th November. ITV1 Wales

    Problems with Yes Car Credit, GoDebt, Edwards Geldard. Need friendly help and advice. Visit us at https://www.saynotoyes.co.uk

    —–

    Yes car credit and Go Debt are fraudster they are nasty people who will never get a penny unless they start to talk to me with a bit of respect

    —–

    Hi, I have recently been in a car accident and I was informed, when taking out this agreement four years ago that gap insurance was compulsory to ensure I no longer had to make paymenst should the car be written off… I was not informed that I would hyperthetically be paying for the remainder of the car … through my settlement money!! I am trying to claim this back now, yes car credit and DAF are cons

    Reply

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